Frequently asked questions

Searching

How can I find the hotels that are suitable for a family vacation?

When you are booking a hotel using our Travel On Spot website you can specify your search and filter hotels suitable only for a family vacation.

How can I find the lowest price of the chosen hotel?

The lowest price is always displayed at the top of the hotel description.

How can I change the search criteria?

You can change your search criteria on the top of the page by choosing your preferred country/city, date and number of guests.

How can I find the best hotel offers if there is more than one family travelling together?

You can search for up to 10 rooms at once on Travel On Spot website. Enter the number of rooms in the search and the system will automatically suggest the best offers for you. 

How can I search for budget hotels? 

On the Travel On Spot homepage, enter the search criteria then click 'Search'. On the Search Results page, under 'Sort by' please select the type of accommodation (hotel, guest house, apartment, etc). The system will sort accommodation by specific type.

 

Requests

Where can I write my request for the hotel?

You can write your requests at the stage when you enter your personal data. Attention! Your requests must be written in English. We commit to pass on your requests to the hotel. However, we cannot guarantee that your requests will be fulfilled.

Where can I find the information if my requests are confirmed?

All the special requests are passed on to the hotel and might be confirmed if it is possible. However, we recommend you to remind the hotel staff about your special requests when you arrive at the hotel. 

Can I specify where I would like my room be located (preferred floor, next to the pool, etc.)?

If you want to book a hotel with particular location of the room, please see all offers you choosen a accommodation. If you can not find a room with specified location such as sea view, garden view, pool view and etc, please mark as a note for the hotel in field  „Additional information”. Please note that all special requests are subject to availability and cannot be guaranteed by Travelonspot.com. We  will forward your request to your preferred hotel upon receipt.

Can I add an extra bed/baby cot in my room? 

Yes. Please contact our Travel On Spot consultant who will help you to make changes of your reservation. Most of the hotels will charge for an extra bed.

Can I choose what type of bed I want? 

When you make a booking please have a look if where is a possibility to order a room with a particular type of beds. If you cannot find  the needed choice, you can write a special request for the hotel  in the field  „Additional information“. Please note that all the special requests are subject to availability and cannot be guaranteed by Travelonspot.com. We  will forward your request to your preferred hotel upon receipt. Please follow up with the hotel upon arrival.

Can the hotel store my luggage before check in or after check out? 

More information about a luggage storing  can be found in „Description“ about the hotel. Most of the hotels provide a luggage storing service both before check-in and after check-out either with or without a charge. Please

Can I ask the hotel to give me a non smoking or smoking room? 

You can write a special request for the hotel  in the field  „Additional information“. Please note that all special requests are subject to availability and cannot be guaranteed by Travelonspot.com. We  will forward your request to your preferred hotel upon receipt. Please follow up with the hotel upon arrival.

Where can I find a list of prices for the extra facilities?

Travel On Spot cannot submit the prices of extra facilities because their are dynamic exchange. This is subject to individual hotel policy. For more details, please contact the hotel directly.

How can I find only those hotels that have availability for my trip?

Travel On Spot shows you only those hotels that have available rooms for your preferred dates.

 

Payment

Can I pay for my reservation by cash? 

To ensure a competent service and full support to our customers, in exceptional cases, we can provide an opportunity to pay in cash for your reservation. We highly reccomend you to contact our call center in any precision of the payment.

When do I have to pay for my booking?

The payment has to be made after confirmation of your personal data.You have 30 minutes to enter personal data and make a payment.

Can I make a payment by using the other person‘s credit card?

Yes. You can pay by different kind of credit cards. The payer does not have to be the person who is using an accommodation facility.

Are there any other payment methods besides credit card?

Travel on Spot currently accepts payments made by credit card, Paypal system and installments. If you do not find a suitable way to pay, please feel free to contact our call center and they will find the best payment option for you.

Can I pay according to banks day transfer limit?

After you are transferred to the payment, you will be able to choose the bank. You have two options to make your reservation succesfully done. You can pay the full amount or according to banks day transfer limit and the system will automatically redirect you to the online banking. If you choose the second option of payment, following an order by email you will receive a link for a further payment.

Important! Further payment has to be made by using a link wich you have received to your email.

Can I make a reservation without any payment?

The reservation is store active just after a payment. If you want to book an accommodation but you do not have any possibility to pay, please feel free to contact our call center and they will find the best payment method according to your situation.

Is there any possibility to get an invoice?

Yes. If you want to get an invoice please tick  „Additional information“ and write all the details of your company.  We will send you an invoice immediately after the trip.

How I will receive an invoice?

We will send you an invoice to selected leader of the reservation who received all documents related to your booking.

What do I have to do if my credit card was declined?

If your credit card has been declined while making a reservation, please contact your bank directly.

Can I make a payment by using the other person credit card if I have daily limit on my bank account?

Yes. You can make the first payment using your own bank account and the rest of amount you can pay by different person credit card. Be sure that you are using the right link to complete your payment.

 

Confirmation and status

When do I get a confirmation email? 

The reservation is confirmed after you make a payment. We will send you a confirmation letter with all the the needed documents.  You can also check your booking history by logging to online account via the website.

Where can I check my booking details and status? 

You can check your booking status by logging in to your online account via Travel On Spot.

Can I check in without the hotel voucher?

To make a registration at the hotel you have to hold a voucher and identity card or passport. If you do not present the hotel voucher you may experience problems checking in.

Can you please resend the Hotel voucher to me? 

Travelonspot.com now provides you with this self service option. By logging in to online account you will be able to print your hotel voucher.

How do I know if Travel On Spot received my reservation?

After you complete your payment, we will send a confirmation letter with all the needed documents. You will also receive a unique registration number which improves your booking. You can also check your booking history by logging to online account via the website.

I have submitted my booking and have not received my hotel voucher. 

In most cases, when reservation is made you will receive a confirmation letter with all information and the documents. If you have not received any letter from Travel On Spot, please login to your online account and check the status of your reservation. Otherwise, you are always welcome to contact our call center at any time. 

What do I have to show to the hotel when I check in? 

You need to present the hotel voucher and passport or valid identity card.

What is the hotel voucher? 

The hotel voucher indicates that you have a confirmed booking with Travelonspot.com. It is a PDF attachment sent to you at the time we sent you the confirmation email. It must be presented to the hotel at the time you check in.

 

Changes

I want to change my booking dates, how do I do this?

TravelonSpot.com now provides you with a self service option. If you want to make any changes please login in to your online account and cancel your reservation. Make sure that you will not be paying a cancellation  fee.  After you cancel your booking you will be able to make a new reservation. Attention! We highly recommend to see an available offers at this moment before you make any changes with your existing reservation.

What is the amendment charge?

Travel On Spot do not have any amendment charge. If you want to make any changes please login in to your online account and cancel your reservation. Make sure that you will not need be pay any cancellation  fee. After you canceled your booking you will be able to make a new reservation. Attention! We highly recommend to see an available offers at this moment before you make any changes with your existing reservation.

Can I change the names on my reservation?

If you want to change the names of the travellers, you must cancel your previous reservation and make a new one. Make sure that you will not need to  pay any cancellation fee. Attention! We highly recommend to see an available offers at this moment before you make any changes with your existing reservation.

How do I extend my stay?

Please create a new booking for the period that you wish to extend on the website. Usually hotels automatically arrange the same room so there is no need to change the room for the extended days.

Can I add rooms to my hotel reservation?

If you want to add rooms to your reservation please login to your online account and  submit a new booking for additional rooms. By making a new reservation you will be able  to write your previous reservation number as a additional information for the hotel . Attention! Please make sure that your notes for the hotel is written in English. Otherwise, the hotel will not be able to fulfill them.

Can I change my hotel after reservation was made?

To change hotel you need to cancel your original booking and make a new booking. Please note that any cancellation is subject to the hotel cancellation policy. Any new booking is subject to availability. The original booking needs to be cancelled first and when you will be able to make a new reservation. To see more information about cancellation policy see our „Terms and condition“.

 

Cancellation

Where can I find the information about cancellation policy?

Below to each booking you will be able to see the date which allows you to make a hotel cancellation without any extra charge. Each hotel has different terms of cancellation in this case we highly recommend to get acquainted to your hotel policy. The specific information, relevant to your booking, will also be included in your confirmation letter and  on Travel On Spot online account.

When will I get my refund? 

Depending of your choosen payment type but not longer then 10 business days after cancellation was made.

How can I cancel my booking? 

If you want to make any changes please login in to your online account and cancel your reservation. Make sure that you will not be paying a cancellation  fee.

How do I calculate the correct cancellation date? 

You can find your cancellation policy by logging in to your Travel On Spot online account. Cancellation due dates are based upon normal local check in time.

How do I know if my booking has been canceled?

After you cancel your reservation you will receive a letter with confirmation about the changes you made.

 

General questions

Can I make a booking for a check in date of today on the Travelonspot.com website? 

Yes. This is possible as long as the room is available on the Travelonspot.com website when you make a search.

Is it possible to book a hotel for a minor?

Travelonspot offered services are intended for adults (18 years old). The use of the services by persons under 18 years shall be only permitted under the legal care of parents, guardians or caregivers and their consent. Travelonspot shall be entitled to delete the information received from persons under 18 years and cancel the bookings placed by such persons, upon receiving the information that these persons used the services without the authority of parents, guardians or caregivers.

Where can I find the address of the hotel?

You can see the hotel address at the top of choosen accommodation information page on Travel On Spot. You can also double-check location by using online map. It is also inlcluded in your booking confirmation email.

When is check- in and check-out time at the hotel?

The beginning of hotel night on the arrival day is 2 PM – 6 PM; the end of hotel night on the leaving day is 10 AM – 12 PM. On the last travel day the hotel room shall be left until 10 AM - 12 PM. Hotel management team will inform you about the exact conditions of checkout.

Where do I have to apply if I was not satisfied with my service?

If you think your booked services were not provided or provided improperly, the claim shall be made in writing to hotel administration during your stay, because the disagreements are likely to be resolved and eliminated on the spot.

Is there any additional charge for children when sharing a room with their parents? 

Most of the hotels allow children to stay in the room with parents either with or without an extra bed. The normal hotel policy is not to charge for children if they are under twelve years of age. Otherwise, the meaning of the „Child“ can be understood differently in each hotel. By searching for an accommodation please indicate correctly the age of your children and our system will calculate the total price according to all the passengers. Be aware that some of the hotels may not allow children to live in a room separately.

Where can I find the information about the facilities provided by hotel?

The information about the hotel facilities can be found in the chapter „Description“. After your reservation have been confirmed, you will receive a letter with the same information to your email.

Is it possible to add catering after booking was made?

If you want to add  additional catering after your reservation have been made, please inform a reception staff up to arrival. You can make an extra payment in place.

Where can I find information about the parking at the hotel?

The information about parking you can find in hotel description on Travel On Spot. You can always „Sort by“ your seach by choosing „Hotels with parking“.

Is there possibility to receive a documents in more than one email?

During your booking you are able to choose just one leader who will receive all information related to your booking.

Can we get any discount for a group booking?

You can search for more then 10 rooms at once on Travel on Spot. Please indicate the number of rooms you need in Seaching process. If you want to book more than 10 rooms, please contact  cTravelonspot consultants and submit this request directly. This may be done over the phone or email info@travelonspot.com. After the review of request, the consultants will contact the user on the possibility to perform the desired booking for more persons. In some cases the user may also be required to enter into a written agreement and (or) pay the non-refundable deposit for bookings placed for more persons.

How can I book a late check out in ahead?

Late check-out are subject to room availability, cannot be guaranteed by travelonspot.com and are usually not free of charge. We reccomended to inform a receptionist up to arrival.

Where can I find information about my reservation?

For more information please logging in your online account via website. If you are not registered already, you will receive all information to your email once we will get any information from the hotel.

How do I know if the hotel allow pets? 

When making a search you can choose 'Pets Allowed' in the facilities section to help you with your search. Hotels will also provide this information in the "Facilities" section on the hotel description page displayed on the website.

I have choosen a hotel with breakfast but I do not want it. Can I remove this charge?

For all room rates that are inclusive of breakfast, there will be no reduction in the rates should breakfast not be consumed. If you want to book an accommodation without breakfast, please sort by your search by not choosing catering.

 

Prices and discount

Why has the room rate changed? 

Our hotel partners have the ability to change rates and promotions at any time. Market conditions, changes in strategy and availability are just a few reasons why you may experience this rate fluctuation.

Are your hotel rates per room or per person?

Our hotel prices are per room for all stay. The prices are depend on number of guests. When booking a hotel, you will be asked to enter the consist of person (adults and children).  It is important to enter the correct information in order to get a accurate price.

What does the price include?

All the facilities listed under the room type are included in the room price. All prices of accommodation establishment services on Travelonspot website are indicated for accommodation unit (room, apartments etc.) for the entire stay, including VAT and any other taxes, unless the website or confirmation email sent to the customer specifies otherwise.  Please also note that the accommodation service price does not usually include the supplementary services provided in the specific accommodation establishment (for example, mini bar, laundering, SPA, sports, sunbeds and sunshades, towels by the pool/sea, safe, air conditioning and similar services).

Is there any discount for children?

Most off the hotels has a special price for children. We recommend to indicate correctly your children age and the system calculate the total price according family consist.

What kind of discount I can get by booking on Travel On Spot?

Travel Spot On offers the best price guarantee, which allows you to book the hotel in the most favorable conditions. We have a large selection  offers with additional free services (free of charge wireless internet, „Deluxe” catering package, free tour and so on) Every week, we added special discounts, so we recommend to subscribe to a newsletter, and be the first familiar with the special offers.

What does it mean „Lowest price guarantee” ?

Travel Spot On offering the best price guarantee, which allows you to book the hotel in the most favorable conditions. Travel On Spot endeavours to offer its customers the lowest possible price for accommodation and other services. In case if the customers who have booked the accommodation unit through Travel On Spot would find the similar services at the same booking conditions but at lower than our offered price in other website, Travel on Spot will cover the difference between our offered price and lower price of similar accommodation services found by the customer under the conditions set forth below.

Can I book a room over the phone?

To book a room with Travel On Spot is really easy and simple. For your comfort we made a chapter „How to book a room“. It will help you to make a reservation in the easiest way. You can also log in to your online account and make some changes if you need. In other case, if you need any help please feel free to contact our call centrer 24 hours a day, 7 days per week.